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Managing Your Professional Reputation

May 27th, 2016

In our digital age, your reputation is a 24-hour engine, and it’s always working even when you’re not. A generation ago, managing your reputation simply meant monitoring your words and behavior around others and working hard to accumulate a record of accomplishments and skills that could help you climb the ladder. When someone asked, you could show them your resume and work forward from there. But at this point, curious employers and network contacts don’t have to ask. They can simply type your name into a search engine and form an opinion based on what they find.

Is this a positive development? It depends on who you ask, and when. Can it support your success during the job search process? Yes. But it can also hold you back. Here are a few moves that can help you control and make the most of your online reputation.

Look yourself up.

Start your reputation management program by taking the steps a stranger might take to learn more about you. Type your name into Google and check your Facebook settings to determine which of your photos and posts are publicly visible. Knowledge is power, so make this move first.

Address the negative.

If strangers and potential employers can easily find information that embarrasses or misrepresents you, find a way to close this down or rein it in. Tighten your privacy settings, remove some of your awkward past tweets, and reach out to others who have posted or shared negative information attached to your name. Ask them to take it down.

Start building up the positive.

After you’ve addressed what you can and made peace with what you can’t, move on. Start flooding the airwaves with positive press and build up search results that frame you in a glowing, trustworthy light. Start a professional blog, establish yourself as an industry expert, and share news of your recent awards and publications. Use every channel available to you, including twitter and Facebook.

Make an appearance on Linkedin.

If you don’t yet have a profile available on Linkedin, establish one now. Include a flattering professional picture of yourself and the basic framework of your education and work history. You don’t have to share anything you don’t want the world to see, but if you include your name, photo, target job title, and geographic area, employees and recruiters will be more likely to contact you.

Post your resume.

No matter how you decide to do this, make your resume available to anyone who might be looking for it. You can use your personal blog, your website, or your Linkedin profile, but allow visitors and potential employers to glean the information they need without having to ask.
For more on how to create, build, and maintain and online presence that helps you shine, reach out to the Danbury staffing and job search team at Merritt Staffing.

Top Traits to Look For in Customer Service Talent

February 5th, 2016

Your company’s reputation, your bottom line, and your financial future all depend on the group of hard working professionals who stand between the company and the public and serve as ambassadors for your brand. So when you hire a candidate for a customer service position, you only want the best. Keep in mind that your customers have access to online review sites and are likely to share their experience with a wider audience, for better or worse. So if your customer service team can protect this experience and associate your brand with positive feelings, you’ll come out ahead. Here are a few traits to look for during the selection process.

Friendly confidence

Within the first ten minutes of your interview session, ask yourself a few quick mental questions: would you turn to this person if you needed help or an answer to a question? Would you follow their advice? If your candidate’s demeanor puts you at ease, that’s a great sign. If they seem comfortable in their own skin and make you feel comfortable in yours, that’s even better.

Experience with pressure.

Ask your candidate a few behavioral questions in order to assess her professional experience. For example, ask her to describe a situation in which she dealt with an unhappy customer under challenging circumstances. What were the specifics and how did she respond? If you appreciate the story (whatever it may be), that’s good news. But if the candidate can’t recall such an episode—or worse, if her idea of a “challenging” situation doesn’t measure up to yours—make a note of it.

Tenacity

When life presents us with a problem, most of us make a few easy attempts to solve it, and if these don’t work, we ignore the problem until it goes away (which problems often do). But in customer service, this approach just won’t sail. Will your candidate go the distance to resolve customer concerns? Will he apply a combination of knowledge, common sense, and critical thinking until the customer walks away happy? Or will he look for the fastest and easiest way to end the interaction?

Teamwork

This trait can be essential in a customer service environment, so you’ll need to ask a few pointed questions to determine how your candidate steps up to lead and steps back to follow when necessary.
Willingness to learn new things

This customer service role may involve a software system or a set of communications equipment that your candidate has never used before. Can this candidate handle a steep learning curve? Again, a few behavioral questions can help you use his or her past to make predictions about the future.

For more on how to find the candidates who can meet your needs and contribute to your team, reach out to the Connecticut staffing professionals at Merritt.

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